Shipping & Returns

Your satisfaction is important to us at Sukoon. We can assist you if you're not satisfied with your purchase.

Return Shipping

Unless the item arrived damaged or incorrect, the cost of return shipping is the customer's responsibility.

We advise a trackable shipping option.

Refunds

We will examine your returned item and let you know if it has been approved once we receive it.

Within five to 15 business days, approved refunds will be applied to the original payment method you used. To qualify for a refund:

• Everything needs to be in its original packaging and unused.
• Products must not be damaged or burned.
• Proof of purchase is required.
• Images or videos of the defected product

Items That Are Not Returnable

We are unable to accept returns for the following due to safety and hygienic concerns:

• Products that have been used or partially burned
• Personalised or customised orders
• Clearance or sale items

Exchanges

If an item is received that is damaged, defective, or incorrect, we provide exchanges. Please send us pictures of the problem within 24 hours of delivery.

Order and Services

Any order may be accepted or rejected at our discretion. A contract is created when we send a confirmation email, which is the only way to confirm an order. Every order that has been accepted and paid for in full is regarded as a distinct contract. Orders placed via the website are final, and customers must give correct information.

If we are unable to complete your order because of problems like out-of-stock, pricing mistakes, credit problems, or delivery restrictions, we will notify you. The prices listed on the website at the time of purchase are subject to change at any time. We reserve the right to cancel an order if an item is priced incorrectly, even if payment has been made or the item is on its way.